Frequently Asked Questions
For a comprehensive overview of all features, visit the Paid Space Guide.
The Ledger System
Paid Space uses a ledger system to track interactions between Buyers and Sellers. Think of it as a temporary running tally for each Buyer‑Seller relationship.
How does the ledger work?
- Each Buyer‑Seller pair has its own ledger. When you interact with a Seller, a ledger is created specifically for that relationship.
- The ledger tracks Paid Points. When a Buyer sends funds, those funds convert to Paid Points on the ledger. When the Buyer uses features (chat, unlocks, games), Paid Points are deducted.
- The balance is always zero or positive. You cannot go into debt—the ledger can only decrease to zero.
Buyers can only net pay
Buyer accounts are one-way: Buyers can only send funds to Sellers. Buyers cannot receive payments, withdraw funds, or transfer balances to other users. Once you fund your ledger with a Seller, those Paid Points can only be spent with that Seller.
Sellers can only net receive
Seller accounts are one-way: Sellers can only receive funds from Buyers. Sellers cannot send payments to Buyers or other Sellers through the platform. Earned funds are paid out through Stripe Connect.
The Credit Floor System
Each ledger tracks a high-water mark—the maximum balance it has reached. The floor percentage determines how low the ledger can drop relative to that peak.
How it works
- Floor % is set by the Seller (0%–100%).
- It caps the minimum the ledger can decrease to, based on the maximum that ledger has reached.
- At 100% floor, the Buyer can never reduce the ledger below its peak—effectively, the Seller keeps everything. At 0%, the ledger can drain to zero.
Example
A ledger reaches a max of 100 Paid Points. The Seller's floor is set to 80%.
The ledger can only drop to 80 points (80% of the 100-point peak). The balance cannot go below that floor through any interaction.
Interactive features auto-calculate the floor so there's no excess—Buyers can't profit beyond what they've deposited, and Sellers are guaranteed to net receive based on their floor setting.
Payments & Pre-Authorizations
Paid Space uses Stripe Connect to handle all payments securely.
How payments work
- Buyers: Add a payment method (card) to your account. When you purchase Paid Points, Stripe processes the charge.
- Sellers: Complete Stripe Connect onboarding (identity verification + bank account) to receive payouts. Paid Space never sees your full bank details.
Pre-authorizations (holds)
What is a pre-auth? A pre-authorization places a temporary hold on funds in your account without immediately charging you. This reserves spending power for features like faucets / autosend or extended sessions.
- When are pre-auths used? For faucets / autosend, pay-per-minute features, and other variable-cost interactions where the final amount isn't known upfront.
- How long do holds last? Holds are captured (charged) when the session ends or expire automatically after a set period (typically 7 days).
- What if I spend less than the hold? Only the actual amount spent is captured. The rest of the hold is released back to your card.
- Do holds affect my balance? Yes—your bank may show the hold as "pending." Once captured or released, your available balance updates accordingly.
Payouts for Sellers
- Payouts are processed through Stripe Connect on a rolling basis.
- Platform fees are deducted before payout (see Terms for current rates).
- Payout timing depends on your Stripe account settings and country.
Content Policy
Paid Space has clear rules about what content is and isn't allowed.
What's NOT allowed
Nudity is prohibited.
- Nudity: Exposed genitals, exposed female nipples, or exposed buttocks.
What IS allowed
- Non-explicit creative content, photos, and videos
- Chat interactions and messaging
- Locked/gated content that complies with the above rules
- Games and interactive features
Why these rules?
- Payment processor compliance: Stripe and other processors have content requirements we must follow.
- Platform sustainability: These policies ensure the platform can continue operating.
Enforcement
- We use automated and manual review to enforce content policies.
- Violations result in content removal and potential account termination.
- Severe or repeated violations may result in forfeiture of pending payouts.
Interactive Features
Interactive features are entertainment options that consume Paid Points from a Buyer's ledger.
Interactive features help Buyers engage with Sellers and acquire chat credits. Sellers earn from participation and can withdraw those earnings.
- Feature usage may adjust Paid Points within the Buyer's ledger, subject to floor limits.
- Buyers cannot profit beyond what they deposited or withdraw Paid Points as cash.
- Sellers receive Paid Points consumed through features as earnings, withdrawable via Stripe Connect.
Additional Topics
Faucets / Autosend
- Rate (per minute): Expected sends per minute—timing is randomized (Poisson process).
- Amount: The Paid Points value attached to each send.
- Pre-auth required: Faucets use pre-authorizations to reserve funds for the session.
Uploading content (for Sellers)
- Tap the plus (+) to select up to 4 files.
- Use the bottom bar to set pricing and access controls.
- All content must comply with the content policy—no nudity or explicit material.
Locked content & fractional unlocks
- Sellers can lock content behind Paid Point requirements.
- Buyers can unlock content fully or partially (fractional unlocks).
- Locked overlays are visual—they are not encryption.
Contact & Support
Questions? Reach us at hey@paid.space or through in-app support.